FAQ’s

Orders

Yes. Sterre Health is committed to making sure that all your important information is kept safe. Please see our Privacy Policy.
To place an order, go to a product page, select the desired quantity, and add it to your shopping cart by selecting the “Add to Cart” button. Before checking out, you will be prompted to create an account or to log in with your existing account. In your cart, you can apply any promo codes, coupons or gift cards.

 

During checkout, you will simply need to enter or confirm your shipping address and credit card information (via a secure payment process), and place your order.

No. In addition to ordering online at SterreHealth.com, you may also call us at 1-908-420-6974 during regular business hours from 8:30am EST to 5:30pm EST.
We accept American Express, Visa, MasterCard, Discover and Paypal. All prices are shown and charged in U.S. dollars.
If an item is subject to sales tax in the state to which the order is shipped, tax is generally calculated on the total selling price of each individual item. In accordance with state tax laws, the total selling price of an item will generally include item-level shipping and handling charges.

The amount of tax charged on your order will depend upon many factors including the identity of the seller, type of item purchased and destination of the shipment. Factors can change between the time you place an order and the time of credit card charge authorization, which could affect the calculation of sales taxes. The amount appearing on your order as estimated tax may differ from the sales taxes ultimately charged.

Valid Coupons may be used when placing an order online or on the phone. Only one coupon may be used and applies to the entire order and not to the individual product (unless indicated otherwise). Coupons cannot be reused.
Immediately after your order is placed, you can access it by going to “Your Account.” The order status will be listed as “Order Received.” You are also sent a confirmation email at the same time. If the order is not visible in your account and you have not received an email, we did not receive your order and there was no charge to your card. You can re-enter that order.

When we process your order, the order status changes to “Order Processed” and when shipped, “Order Shipped.”

If you are buying product for a business, you may call us at 1-908-420-6974 during regular business hours from 8:30am EST to 5:30pm EST.

Shipping

When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier’s website to trace your order. You can always find your tracking number and order details by going to “Your Account.”
Yes. Shipping and handling charges will be included for all purchases unless otherwise noted.
If you order by 12pm EST, Monday through Friday, your order will ship the same day. All other orders will ship the next business day unless otherwise noted.

Shipping

Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within seven days of the sale date and issue a full refund. We will also pay for the return shipping.

All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging. All return credits and refunds are processed within approximately 14 days of arrival at our distribution center.

Please contact Customer Care by calling 908-420-6974. A “Return Authorization Number” (RA#) is required for all returns to ensure proper credit to your account. Further instructions will be provided with your RA#. Please do not send returns to the address on this website. Thank you.

We offer a seven-day return window from the date of delivery for eligible items shipped internationally, in exchange for a full refund of the purchase price. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging.

You may return eligible items using any trackable and insured shipping method and note that you are responsible for all shipping costs.

Please contact Customer Care by calling 908-420-6974. A “Return Authorization Number” (RA#) is required for all returns to ensure proper credit to your account. Further instructions will be provided with your RA#. Please do not send returns to the address on this website. Thank you.